Sailing into the wind: service redesign within Guy's & St. Thomas' NHS Foundation Trust

A 60 minute Case Study by:

Toby Garrood

Guy's & St. Thomas' NHS Foundation Trust

Martyn Evans


About this Case Study

The NHS is under enormous pressure. A growing demand for services, an increasing number of long-term patients, acute care pushed to breaking point and a constant drive to find more efficient ways to work whilst optimising clinical outcomes and patient experience are all challenges faced by individual departments today.

Guy's & St. Thomas' NHS Foundation Trust is no different. Based in South London, but delivering a range of services nationally, it is one of the largest of its kind in Europe. So how can an organisation of this scale, with such a variety of constraints, even begin to deliver improved services for its patients?

Led by Dr Toby Garrood, Clinical Lead for Rheumatology at Guy's & St. Thomas' NHS Foundation Trust, and Martyn Evans, Head of Product at Unboxed, this case study will share the experiences and lessons taken directly from the frontline of NHS service transformation at work, including:

  • how mapping specific patient pathways within multiple services can identify common patterns and problems across the organisation
  • how to rapidly deliver transformational solutions despite the constraints of legacy IT and restrictive governance
  • how to get buy-in across the board from a diverse and change-weary set of stakeholders and fully involve them in the process
  • the vital role of user-centred design in the delivery of sustainable, cost-effective services within the NHS

This is an insightful look at service transformation in action within a key NHS trust. With skills and methods to take away and apply to your own organisation, this is one session you won't want to miss.

About the Speakers

Toby Garrood

Toby is a senior consultant rheumatologist who has immersed himself in the process of service redesign, applying the principles of lean, agile and design thinking whilst leading the transformation journey within Specialist Ambulatory Services at Guy's & St. Thomas' NHS Foundation Trust.

Martyn Evans

Martyn is a creative technical director with broad-ranging skills and experience gained from 20+ years working with digital technology. Through his work with SH:24, the NHS and several local authorities, he is focused on creating the best possible public services in the best possible ways.