Programme

19-20th October 2017 at Dynamic Earth, Edinburgh

We're delighted to present the first Service Design in Health programme, featuring more than 20 sessions.

Day One - Thursday 19th October

8:15

Conference Registration

9:15

Welcome to Service Design in Health

9:30

 Keynote

Let´s talk about impact: Service Design in the Health Sector

60 minutes

Birgit Mager

Service Design Network

Aline de Araujo Alonso

Service Design Impact Report

10:30

Refreshment Break

11:00

 Case Study

Service design at the Department of Health

90 minutes

Nayeema Chowdhury

Department of Health

Dan Sheldon

Department of Health

 Case Study

Mums Matter: designing for perinatal mental health

45 minutes

Dr Laura Warwick

Mind and Northumbria University

Claire Bradnam

Mind

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 Case Study

Change it all, start small

90 minutes

Winfried Tilanus

tilanus.com

Anne Marsman

Maastricht University

11:50

 Case Study

Digital approaches to support mental wellbeing in young people

45 minutes

Anne Dihr

We are Snook

Eve Georgieva

We are Snook

12:35

Lunch Break

13:30

 Case Study

Working in partnership to deliver service design in health

60 minutes

Matthew Harrington

Department of Health

Alastair Lee

Pilot Works

 Case Study

Walking in others' shoes: service design and medical education

60 minutes

Rodney Mountain

NHS Tayside

Hazel White

Open Change

 Case Study

Sailing into the wind: service redesign within Guy's & St. Thomas' NHS Foundation Trust

60 minutes

Toby Garrood

Guy's & St. Thomas' NHS Foundation Trust

Martyn Evans

Unboxed

14:30

Refreshment Break

15:00

 Case Study

Service transformation for health and disability through user centred design

60 minutes

Zoe Gould

Department for Work & Pensions

Tom Morgan

Department for Work & Pensions

 Workshop

Increasing access to manage demand: designing away from rationing health care

60 minutes

Jonny Mallinson

Innovation Unit

Sarah Dew

Innovation Unit

16:00

Switchover

16:05

 Lightning Talks

Lightning Talks

10 minutes each

Our Lightning Talks session is packed with small but perfectly formed talks and experience reports, delivered rapid-fire by a mix of experienced and brand new speakers alike.

16:35

Social Evening

Day Two - Friday 20th October

8:45

Conference Registration

10:30

Refreshment Break

11:00

 Case Study

Service design for Realistic Medicine

90 minutes

Mike Press

Open Change

Dr Gill Paterson

Scottish Government - Chief Medical Officer Directorate, Healthcare Improvement Scotland and NHS Greater Glasgow and Clyde

 Case Study

Hello. Is it me you're looking for?

45 minutes

Tero Väänänen

NHS Digital

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11:50

12:35

Lunch Break

13:30

 Case Study

A place-based and co-design approach to health commissioning

60 minutes

Cat Drew

Uscreates

Jessica Attard

Healthy London Partnership

 Case Study

The future of mental wellbeing services

60 minutes

Jennifer Bagehorn

Livework

Gene Libow

Livework

14:30

Refreshment Break

15:00

 Case Study

Designing with and for people with learning disabilities

60 minutes

Jenni Parker

Humanly

Ali Fawkes

VoiceAbility

 Case Study

Can you embed service design within a charity?

60 minutes

Louise Mushet

Macmillan Cancer Support

Nicola Marti

Macmillan Cancer Support

16:00

Conference Close - 15 minutes

Session Types

Case Study/Experience Report

A presentation and discussion of real-life (not theoretical) experiences of the application (or mis-application) of service design techniques. Case studies and experience reports include some discussion of lessons learned and an indication of how novel the work is.

Hands-On

Participants learn a new approach, tool or technology through using it to solve one or more practical exercises. Any software/hardware requirements are disclosed in the session description.

Tutorial

A session focused around some specific tool, technique or issue. Primarily led by the speaker, tutorials usually include some elements of interactivity or individual / group exercise.

Workshop

An in-depth working session on a specific topic. May include paper presentations.

Lightning Talks

Short talks (max 10 minutes) on almost any topic.

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